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Average chat duration by department
Total service time by department
Average waiting time by department
Total of transferred chats by department
Agents total service time
Agents average service time
Total abandoned chats by department
Percentage of abandoned chats by department
Agents available for service time
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Please find the document here:
​
https://developer.rocket.chat/api/rest-api/methods/livechat
​
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Average chat duration by department
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