​Search the Issues for your bug. If you find it carefully, check that it is identical and give it a thumbs up, or add some additional information to the ticket if it differs. This will help give us a fuller picture.
7.
If you got this far, then report an issue.
Reporting a new issue
Giving clear background information will help save a lot of time.
Please include the following information to promote effective fixing.
Operating System / Version / Architecture (64 bit?)
Browser type and version, including any add-ons. (e.g., AdBlocker, NoScript, etc.)
Rocket.Chat version
Expected behavior
Actual behavior
Can the bug consistently be reproduced? If so, how?
Relevant errors and other log output
Screenshots are necessary
Here are some links to help you register your bug in the right place:
To collect logs from your browser press Ctrl/Cmd + Shift + j. Errors appear in red.
Server
To collect logs from your browser as an Admin, log into your Rocket.Chat. From there, click the arrow by your avatar and go to Administration. Once there, you will see: View Logs.
It is often useful to open this in another browser and reproduce the problem again, and you will see an exception pop up in the logs.
Also, consider your web server logs and general system logs.