Code of Conduct: Services
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    Code of Conduct: Services

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    Article summary

    Effective date: September 06, 2019

    Rocket.Chat Code of Conduct

    Dear users,

    Rocket.Chat provides numerous spaces for our community to interact and experience our product. Among these are and an open chat community for bringing people together and showcasing Rocket.Chat´s community edition. In addition, new features are tested on the server on a regular basis., our source code repositories where we discuss issues and plan new features, our web forum to announce new features and provide ways for direct interaction with our developers


    The main objective of the community spaces is bringing people together to discuss and experience Rocket.Chat - our awesome communication platform. This Code of Conduct is mainly written in mind for, but in its spirit will be applied to other Rocket.Chat community spaces as well.

    When new visitors enter a channel, you should acknowledge their arrival, especially if you're engaged in social chit-chat / passing time. Failure to do so is likely to result in them leaving the channel feeling unwelcome.

    You should try to minimize the chances of conflict by being open-minded and accepting of others. Understand that we each have a unique set of values and are entitled to our own opinions.

    Feel free to share your views on someone else's problem as an outsider, but avoid using excessive force, and don't expect your thoughts and ideas to be always accepted.

    We're mainly an English speaking community but welcome all nationalities. If you find yourself speaking primarily in a different language in an open channel or discussion, please PM that person to continue the conversation in a separate channel.

    Unwanted behavior

    We do not want the following behavior on

    • Soliciting / advertising

    • Offensive, rude, disruptive, and unwanted

    • Posting of pornographic / gore / nude images

    • Harassment, name-calling, racist or sexist remarks, profanity towards others and other forms of bullying

    • Insensitive behavior - this will be judged by the reaction of others in the channel

    • Flirting or adult content - take these conversations elsewhere

    • Posting of links (URLs) to offensive material, sites hosting malware, initiating downloads or promoting illegal activities

    • Flooding the chat, spamming, multiple repeats of the same or slightly modified messages

    • Reregistering under another account after you have been banned and still under a ban period

    Reporting unwanted behavior

    Users affected by unwanted behavior can mute other users or report them to the administrators of either the group, discussion, or the server. You can contact the server administrator by posting in the group report-abuse channel

    Process in case of unwanted behavior

    If you are asked to modify your behavior or given some other form of instruction but fail to comply, you are likely to be removed from the channel, the discussion, or the whole server for a discretionary or unlimited period of time, depending on the severity of the matter, depending on the administrator's decision.

    Depending on the severity of the misbehavior, users can get banned without warning or be issued a warning. Should administrators deem a subject matter to be inappropriate for the channel and/or the current audience, they may, at their discretion, make contact via Private Message, making clear any requirement to cease discussing the topic, or - as per their permission level - ban the user. A ban may be temporary (in the form of a ban period) or permanent. In addition, the server administrator has the right to remove your user account.

    When an administrator corrects you, please do not argue with them in the main chat. Instead, you should request a PM session to help avoid conflict and keep others' involvement to a minimum.

    Attacking administrators in a channel will likely result in a ban. Any genuine visitor should respect their decisions - they have nothing to gain from issuing bans/mutes and are doing so to the best of their ability on behalf of the community.

    Administrators may also choose to request users to leave if they're deemed to be a risk to the safety of the general users/guests within the channel. Not adhering to the request will result in manual removal;

    If you believe that an administrator has misused their authority and you have complied 100% with the rules documented on this page, please forward the following details to [email protected], including the following information:

    • administrator's nickname;

    • What you believe they have done that demonstrates an abuse of power;

    • Associated dates and times - required to review log files etc.

    Note that it can take some time to review log files and liaise with the administrator team, so please don't expect an immediate response.

    In case a ban period is issued, you are welcome to return to the channel once your ban period expires, but please be mindful of the reason(s) you got banned, abide by the rules, and take into account any administrator feedback received.

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