Rocket.Chat’s Engagement dashboard gives you great insights into the users, messages, and channel activities.
To access this menu, go to Administration > Workspace > Engagement. The engagement dashboard has sections for Users, Messages, and Channels. The download button at the top-left lets you download the data for any metric in CSV.
View user metrics
From the Users tab, you can view the following metrics:
New users: It displays the total number of new users for a select period. You can also see the number of users who increased/decreased from the last interval of the selected period.
Active users: It displays the total number of users using the application daily, weekly, and monthly.
Users by time of day: This displays the total number of users by time of day for a selected period. The darker the color of the brick, the more users are online at that time. You can also check the exact count of users for an hour by hovering over the mouse cursor on the respective brick.
When is the chat busier?: It displays the time by day or hour when your chat is busier.
View messages metrics
From the Messages tab, you can view the following metrics:
Messages sent: It displays the total number of messages sent for a select period. You can also see the number by which the sent message count increased/decreased from the last interval of a select period.
Where are the messages being sent?: For a selected period, it shows the top five most popular private chats and public and private channels where the most messages are being sent.
View channels metrics
For a selected period, this table shows the total number of messages sent across all of your channels, along with the increase or decrease in that number from the previous interval.
Download metrics
From any of the three tabs, click the download icon next to the Last 7 Days menu. You can also choose to download metrics for the Last 30 days and Last 90 Days. A .csv file is downloaded to your machine.