---
title: "Facebook App Agent's Guide"
slug: "facebook-app-agents-guide"
updated: 2024-06-13T11:29:09Z
published: 2024-06-13T11:29:09Z
canonical: "docs.rocket.chat/facebook-app-agents-guide"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Facebook App Agent's Guide

If you set up Facebook app integration and a user sends you a message on your Facebook business page,

- It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an [agent](/v1/docs/agents) to take it.
- You can respond to the customer from your workspace, and they receive the response on Facebook.
- You can also send and receive files during the conversation.

> You must be an [agent](/v1/docs/agents) before you can receive omnichannel messages from Facebook.