---
title: "Instagram Direct Agent's Guide"
slug: "instagram-direct-agents-guide"
updated: 2024-06-13T12:18:31Z
published: 2024-06-13T12:18:31Z
canonical: "docs.rocket.chat/instagram-direct-agents-guide"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Instagram Direct Agent's Guide

If you set up Instagram Direct app integration and a user sends you a message on your Instagram business page,

- It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an [agent](/v1/docs/agents) to take it.
- You can respond to the customer from your workspace, and they receive the response on Instagram.
- You can also send and receive files during the conversation.
- The integration also supports context from Instagram stories and posts within the incoming messages.

> You must be an [agent](/v1/docs/agents) before you can receive omnichannel messages from Instagram.