---
title: "Omnichannel Apps in Rocket Chat"
slug: "omnichannel-apps"
description: "Discover how to use omnichannel apps with Rocket Chat. Connect channels, streamline support, and boost secure customer communication."
updated: 2025-03-24T10:20:03Z
published: 2025-03-24T10:20:03Z
canonical: "docs.rocket.chat/omnichannel-apps"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Omnichannel Apps

Rocket.Chat’s [Omnichannel](/v1/docs/omnichannel) apps allow external contacts to engage with you on their preferred channels. In addition to the [Livechat widget](/v1/docs/livechat-widget-installation), you can install and integrate the following apps according to your needs and connect securely with your citizens and customers.

- [**WhatsApp Apps**](/v1/docs/whatsapp-apps): Choose a WhatsApp integration of your choice.
- [**SMS**](/v1/docs/omnichannel-apps-sms): Configure SMS integration with services such as Twilio.
- [**Facebook Messenger**](/v1/docs/facebook-app): Handle messages from the Messenger app in your workspace.
- [**Instagram Direct**](/v1/docs/instagram-direct): Handle messages from your Instagram Business inbox in Rocket.Chat.
- [**Telegram**](/v1/docs/telegram-app): Configure the Telegram bot to send and receive messages.
- [**HubSpot CRM**](/v1/docs/hubspot-crm): Streamline contact management by integrating this app.
- [**Salesforce CRM**](/v1/docs/salesforce-crm-integration): Manage sales, marketing, and support services through this integration.
- [**Dialogflow App**](/v1/docs/dialogflow-app) and [**Rasa App**](/v1/docs/rasa-app): Implement conversational bots.

Additionally, you can configure the [**Rocket.Chat AI App**](/v1/docs/rocketchat-ai-app) through a self-deployed LLM to generate summaries of long conversations. This helps you understand the context of an ongoing customer conversation. Rocket.Chat also supports the [**Verify Chat App**](/v1/docs/verify-chat-app)—an identity verification app used to authenticate your visitors thereby enhancing security.