---
title: "Omnichannel Contact Manager Assignment"
slug: "omnichannel-contact-manager-assignment"
tags: ["Enterprise"]
updated: 2026-04-28T21:06:16Z
published: 2026-04-28T22:04:43Z
canonical: "docs.rocket.chat/omnichannel-contact-manager-assignment"
stale: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Omnichannel Contact Manager Assignment

![](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Enterprise.svg)

This feature lets you assign an omnichannel contact to a dedicated Omnichannel agent. If this contact initiates a conversation and the dedicated agent is **available**, the chat is routed directly to them. Otherwise, it will be routed to any other agent based on the routing algorithm selected.

> [!NOTE]
> To enable this feature, you need to enable **Assign new conversations to the contact manager** by changing the setting under **Manage** ![Screenshot 2025-12-23 130522.png](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Screenshot%202025-12-23%20130522.png) > **Workspace** > **Settings** > **Omnichannel** > [**Routing**](/v1/docs/omnichannel-admins-guide#routing) or contact your workspace administrator.

You can set a contact manager while [creating](/v1/docs/omnichannel-contact-center#create-a-new-omnichannel-contact) or [editing](/v1/docs/omnichannel-contact-center#edit-omnichannel-contact-information) a contact in the contact center.

To assign a contact:

1. Click the **Contact Center** icon ![](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/image(14).png) from the main menu at the top.
2. Go to the **Contacts** tab and select the existing contact.
3. Click the **pencil icon** to edit the contact profile.
4. Select an agent as the **Contact Manager**.
5. Click **Save.**

Alternatively, you can assign a contact manager with the [Register Omnichannel Contact API](https://developer.rocket.chat/apidocs/register-or-update-omnichannel-contact).