---
title: "View Omnichannel Reports"
slug: "omnichannel-reports"
tags: ["Enterprise"]
updated: 2026-04-28T21:05:46Z
published: 2026-04-28T22:07:27Z
canonical: "docs.rocket.chat/omnichannel-reports"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# View Omnichannel Reports

![](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Enterprise.svg)

**Omnichannel** **Reports** offer a robust tool tailored for workspace administrators and managers to effectively monitor and assess customer service metrics across various categories and specific time intervals. They grant an in-depth view into conversation data and the performance of agents within your workspace.

## Access Omnichannel Reports

1. Navigate to **Manage** ![](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/2025-11-03_11-59-50.png) **> Omnichannel > Reports.**
2. The dashboard organizes data into categories based on **Status**, **Channels**, **Departments**, **Tags**, and **Agents**.
3. Each report category can be filtered to cover a specific period to allow easy comparison and trend analysis. Predefined time ranges include:
  1. Today
  2. This Week
  3. Last 15 days
  4. This Month
  5. Last 6 Months
  6. Last year
4. For each category, click the **download icon** to export the filtered metrics to a CSV file.

---

### Conversation by status

View the metrics of omnichannel conversations in your workspace during a selected time range based on the conversation status: **Open**, **Queued**, **On Hold**, or **Closed**.

### Conversation by channels

View the omnichannel conversation metrics based on the enabled communication channels in your workspace within a selected time range. This gives a comparative overview of conversations handled by Livechat and other channels like Facebook, WhatsApp, and Instagram.

### Conversation by departments

Analyze [department-specific](/v1/docs/departments) metrics of omnichannel conversations within a selected time range.

### Conversations by tags

Track the performance of omnichannel conversations by [tags](/v1/docs/tags) within a selected timeframe in your workspace.

### Conversation by agents

Monitor omnichannel conversation metrics based on [agent](/v1/docs/agents) activity within a selected time range. This is beneficial for administrators and managers to understand the performance of agents in the workspace. This report highlights:

- A graph showcasing the top five agents based on the number of conversations handled
- A table listing each agent alongside their total handled conversations