---
title: "Rocket.Chat Voice Calls (VoIP)"
slug: "rocketchat-voice"
tags: ["Enterprise"]
status: "update"
updated: 2026-05-18T19:21:13Z
published: 2026-05-18T23:03:29Z
canonical: "docs.rocket.chat/rocketchat-voice"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Rocket.Chat Voice

![](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Premium(1).svg)

**Rocket.Chat Voice** enables real-time voice communication directly within your Rocket.Chat workspace. This removes the need to switch between apps or depend on external phone systems. Built on **WebRTC**, it supports seamless in-app voice calls between workspace users. You can also extend functionality with **SIP integration** to connect with external phone networks and traditional VoIP systems.

By combining voice and text communication, Rocket.Chat Voice improves collaboration and keeps teams connected in one centralized platform.

---

## Key features

Rocket.Chat Voice provides core calling functionality within your workspace. Key features include:

- **Intra-workspace calling** Make and receive voice calls between users in your workspace using WebRTC.
- **Call controls** Use essential call functions such as transfer, hold, mute, and unmute.
- **External calling** *(with SIP integration)* Place and receive calls to and from external phone numbers through a configured SIP provider.
- **PBX features** *(with SIP integration)* Enable advanced telephony features like user extensions and call routing through SIP-based PBX systems.
- **Screen sharing** ![](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Beta.svg)

Improve voice call syncs and team collaboration by instantly sharing your screen.
- **Mobile support** ![](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Beta.svg)

Make and receive voice calls on the go directly from your mobile device.

---

## Setup options

Rocket.Chat offers two integration paths for enabling voice calling, allowing administrators to choose based on organizational infrastructure and compliance needs.

### 1. Standard WebRTC integration

This method offers the fastest way to enable voice calls. It uses the built-in WebRTC engine and requires minimal configuration. An **ICE server** is needed to facilitate peer-to-peer call negotiation.

- **Best for**: Organizations seeking a lightweight, low-maintenance voice solution.
- **To configure**: [Configure Rocket.Chat Voice via Standard WebRTC](/v1/docs/configure-voice-via-standard-webrtc).

### 2. SIP integration

Designed for enterprises with existing telephony infrastructure or stringent compliance requirements, this method routes voice calls through a WebRTC-compatible **SIP provider** using a **Drachtio signaling gateway**.

- **Best for**: Organizations requiring full control over call routing, compliance, and archiving.
- **To configure**: [Configure Rocket.Chat Voice via SIP Integration](/v1/docs/configure-voice-via-sip-integration).

---

## Next steps

Depending on your role, choose the appropriate next step:

- **Workspace administrators**: Follow the relevant setup guide for either [Standard WebRTC](/v1/docs/configure-voice-via-standard-webrtc) or [SIP Integration](/v1/docs/configure-voice-via-sip-integration) to learn how to configure voice calling in your workspace.
- **End users**: Visit the [Rocket.Chat Voice User Guide](/v1/docs/team-voice-calls-user-guide) to learn how to make and receive calls, and use other calling features within Rocket.Chat.