---
title: "Rocket Chat Cloud Security Overview"
slug: "security"
description: "Learn about Rocket Chat Cloud security. Ensure zero-trust protection, encrypted messaging, and compliance for mission-critical communications."
updated: 2026-07-21T19:04:12Z
published: 2026-07-21T19:04:12Z
canonical: "docs.rocket.chat/security"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Secure Your Cloud Account

You can manage your Rocket.Chat Cloud account security settings, including your password, two-factor authentication, and account deletion in the [Cloud Portal.](https://cloud.rocket.chat/)

## Reset your password

If you have forgotten your password or want to create a new one:

1. Go to the [Rocket.Chat Cloud login page](https://cloud.rocket.chat/login).
2. Select **Enter password instead**, then select **Reset password**.
3. Enter the email address associated with your Cloud account.
4. Check your inbox for the password reset email and select **Reset My Password**.
5. Follow the instructions to create a new password.

If the email address matches a Cloud account, Rocket.Chat sends a password reset link to that address.

## Enable two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security by requiring a code from an authenticator app when you access your Cloud account.

> [!WARNING]
> **You must have a password set for your account before you can enable 2FA.**

To enable 2FA for your cloud account:

1. From the sidebar, select **Security**.
2. Under **Two-Factor Authentication**, select **Enable**.
3. Open a compatible authenticator app. If you do not have one, install an app such as [Google Authenticator](https://chromewebstore.google.com/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai), [Authy](https://authy.com/), or [Duo](https://duo.com/).
4. Scan the displayed QR code with the authenticator app. Alternatively, manually enter the authentication key.
5. Enter the six-digit code generated by the authenticator app, then select **Next**.
6. Save the displayed backup codes in a secure location. You can use them if you lose access to your authenticator app.

> [!WARNING]
> **After enabling 2FA, you must provide a code from your authenticator app when signing in or resetting your password.**

From the **Security** page, you can view your remaining backup codes, generate new codes, or disable 2FA.

## Delete your account

> [!CAUTION]
> Deleting your Rocket.Chat Cloud account is permanent and cannot be undone.

To delete your account:

1. From the sidebar, select **Security**.
2. Under **Delete Account**, follow the on-screen instructions to confirm the deletion.

Before deleting your account, consider the following:

- You cannot delete your account while you have an active paid subscription or contract. You can delete it after the subscription or contract ends.
- If you own any organizations or workspaces, they are also deleted when you delete your account.
- If you are a member of an organization or workspace but do not own it, deleting your account removes you from it.

To learn how Rocket.Chat collects, uses, and shares personal data, see the [Privacy Policy](https://docs.rocket.chat/docs/privacy-policy) guide.