---
title: "Rocket Chat SMS Messaging Setup"
slug: "sms"
description: "Configure SMS messaging in Rocket Chat. Enable secure notifications and extend collaboration across devices."
updated: 2026-01-06T09:56:58Z
published: 2026-01-06T09:56:58Z
canonical: "docs.rocket.chat/sms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS

You can enable and configure various SMS gateways on your workspace. To access this menu, navigate to **Manage** ![Screenshot 2025-12-23 130522.png](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Screenshot%202025-12-23%20130522.png) > **Workspace** > **Settings** > **SMS**.

- **Enabled**: This lets you enable or disable SMS service on your server.
- **Service**: Select the available SMS services e.g. *Twilio.*
- **Omnichannel Department (Default)**: If set, all new incoming chats initiated by this integration are routed to this department.

## External frame

Use an external frame to embed Rocket.Chat into your own solution or interact with your CRM.

- **External frame enabled**: Turn on to enable external frame.
- **External frame URL**: Add the URL of your external frame.
- **Encryption key (JWK)**: If provided, it encrypts the user's token with the provided key, and the external system needs to decrypt the data to access the token.

## Twilio

- **Account SID**: Your account's SID. It is provided by Twilio.
- **Auth Token**: Your Twilio auth token
- **File Uploads Enabled**: When enabled, file uploads will be active in SMS
- **Accepted Media Types**: Comma-separated list of media types. Leave it blank to accept all media types.