---
title: "Manage Subscription and License"
slug: "subscription"
description: "Learn how to configure email in Rocket Chat. Enable secure notifications, direct replies, and collaboration efficiency."
updated: 2026-07-31T18:15:53Z
published: 2026-07-31T18:15:53Z
canonical: "docs.rocket.chat/subscription"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Subscription and License

The Subscription page provides workspace administrators with an overview of plan details, usage metrics, and license administration options.

To access this page, go to **Manage** ![Screenshot 2025-12-23 130522.png](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Screenshot%202025-12-23%20130522.png) > **Workspace** > **Subscription**.

> [!NOTE]
> Permissions required
> 
> - View Subscription page: Requires the `manage-cloud` permission.
> - Manage licenses: Requires the `edit-privileged-setting` and `manage-cloud`.

## Workspace subscription overview

The Subscription dashboard displays the following key information:

- [**Workspace plan**](/our-plans) information, **renewal date**, and **hosting type**.
- The workspace **Site URL** and **Hashed Site URL**.
- The **available features** for your workspace according to the subscribed plan.
- The number of available **user seats** on your workspace. Each unique user occupies one seat. Deactivated users do not occupy seats. For further information, see the [Seats FAQ](/v1/docs/seats-faq), [Fair Use Allowance FAQ](/fair-use-allowance-faqs), and [License Application](/v1/docs/apply-workspace-license).
- The number of **monthly active contacts (MACs)**, which are unique omnichannel contacts that engaged with your workspace during the calendar month. For details, see [Monthly](/monthly-active-contacts-macs) [Active Contacts](/monthly-active-contacts-macs).

## Subscription actions

From the Subscription dashboard, you can perform the following actions:

- **Sync license update**: Forces an immediate synchronization between your workspace and [Rocket.Chat Cloud](https://cloud.rocket.chat/) to fetch recent backend license updates.
- **Manage subscription**: Redirects the workspace admin to the [Sales team](https://www.rocket.chat/sales-contact) to upgrade the workspace [plan](/v1/docs/our-plans) or purchase additional user seats.
- **Cancel workspace subscription**: Available for [Starter workspaces](/v1/docs/our-plans#starter-plan1) to revert to [Community](/v1/docs/our-plans#community-workspaces) directly. For other paid plans, refer to [Cancel a workspace subscription](/v1/docs/manage-your-workspaces).

## Community workspace subscription details

For [Community](/v1/docs/our-plans#community-workspaces) workspaces, you can find the following additional details:

- **Apps**: View the [app limit details](/v1/docs/rocketchat-marketplace#app-installation-and-usage-limits-by-plans) for the workspace.
- **Active sessions**: Total concurrent user connections to the workspace. A single user can be connected multiple times. User presence service is disabled at 200 or more to prevent performance issues.
- **Active sessions peak**: Highest amount of active connections in the past 30 days.

## Manage your workspace license

Starting from Rocket.Chat 8.7, workspace administrators can apply, replace, or remove a license directly from the Subscription page. Rocket.Chat validates every license against your workspace before it is applied, so invalid values are never applied.

### Apply or update your workspace license

1. Navigate to **Manage** ![Screenshot 2025-12-23 130522.png](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Screenshot%202025-12-23%20130522.png) > **Workspace** > **Subscription**.
2. Click **Manage license** from the plan details card.
3. Apply your license using one of the following methods:
  1. **Paste key**: Paste your raw license key directly into the **License key** field.
  2. **Upload file**: Drag and drop your `.txt` license file, or click **Upload** **license file** to select it.
4. Wait for real-time validation. Rocket.Chat automatically verifies the license key against your workspace instance.
5. Once the license passes validation, click **Apply license**.
6. Click **Sync license update** at the top right of the page to refresh your workspace capabilities immediately.

### Remove a license key

1. Navigate to **Manage** ![Screenshot 2025-12-23 130522.png](https://cdn.us.document360.io/6ae79a05-7252-45d0-96e8-8f375e07b1b2/Images/Documentation/Screenshot%202025-12-23%20130522.png) > **Workspace** > **Subscription**.
2. Click **Manage license** from the plan details card.
3. With the current license shown in the License key field, click **Remove license**.
4. Review the confirmation message. Removing the key immediately applies the Rocket.Chat [Community license](/v1/docs/our-plans#community-workspaces), and Community restrictions take effect right away.
5. Click **Apply community license** to confirm.

The workspace immediately switches to the Community license.

> [!NOTE]
> - Restart your workspace instance for license removal to fully take effect.
> - If your workspace is connected to [Rocket.Chat Cloud](https://cloud.rocket.chat/), cancel the license in the Cloud portal before restarting. Otherwise, Rocket.Chat Cloud reapplies the license when the workspace starts.