--- title: "Rocket Chat Support FAQ Guide" slug: "support-faqs" description: "Review support FAQs for Rocket Chat. Access help for secure communications and deployment issues." updated: 2026-04-08T19:06:15Z published: 2026-04-08T19:06:15Z canonical: "docs.rocket.chat/support-faqs" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt > Use this file to discover all available pages before exploring further. # Support FAQ ****Why is my connection slow or why can’t the iOS app connect?**** If your connection is slow or inconsistent, the most common cause is that **WebSocket connections are not working correctly**. When WebSockets fail: - The web client falls back to HTTP (XHR) - This fallback is significantly slower and less reliable This issue is usually caused by a **misconfigured reverse proxy**. ****How do I check if WebSockets are working?**** Steps: 1. Open **Chrome** and go to your workspace 2. Right-click anywhere on the page and select **Inspect** 3. Go to the **Network** tab and refresh the page 4. In the filter bar, select **WS (WebSocket)** 5. Look for a connection similar to: ```bash wss://your-domain/websocket ``` 6. Click the WebSocket connection and check the **Status Code.** A successful connection should show: ```bash 101 Switching Protocols ``` 7. Check the **Response Headers**. You should see: ```bash Connection: Upgrade Upgrade: websocket Sec-WebSocket-Accept: ```