Why is the "Enable Voice Calling" option disabled with a "WebSocket closed" message?
This usually means the connection to the FreeSWITCH server hasn’t been established on your browser. Contact your workspace administrator for the FreeSWITCH server URL, then follow the steps in the Enable Certificate on FreeSWITCH section. Once complete, refresh your workspace.
Why can’t I use Team Voice Calls in the mobile or desktop app?
The Team Voice Calls feature is currently available only on the Rocket.Chat web app.
Why is my call ending after accepting browser microphone permissions?
On some browsers, your first call may end abruptly after you or the receiver accepts microphone permissions. If this happens, redial the user to connect successfully.