---
title: "Web application - WCAG 2.1 report"
slug: "web-application-accessibility"
description: "Learn about Rocket.Chat’s web app accessibility guidelines: standards, compliance, testing & accessibility features for inclusive usage."
updated: 2026-05-28T01:46:30Z
published: 2026-05-28T01:46:30Z
canonical: "docs.rocket.chat/web-application-accessibility"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Web application - WCAG 2.1 report

**WCAG 2.1 Edition**

**(Based on VPAT® Version 2.5)**

**Name of Product:** [Rocket.Chat](http://Rocket.Chat)

**Platform:** Web Application

**Report Date:** May 20, 2026

**Product Description:** [Rocket.Chat](http://Rocket.Chat) is a customizable open source communications platform for organizations with high standards of data protection. It enables real-time conversations between colleagues, with other companies or with your customers, across devices on web, desktop or mobile. While our commitment is to ensure accessibility within the team collaboration product, we acknowledge that users may interact with third-party integrations, plugins, or content. These components are beyond our direct control, and their accessibility may vary.

**Contact information:** [support@rocket.chat](mailto:support@rocket.chat)

**Website:** [Accessibility Statement](https://docs.rocket.chat/docs/web-application-accessibility)

**Applicable Standards/Guidelines**

This report covers the degree of conformance with the following accessibility standards/guidelines:

| Standard/Guideline | Included in report |
| --- | --- |
| [Web Content Accessibility Guidelines 2.0](https://www.w3.org/TR/WCAG20/) | Level A: Yes Level AA: Yes Level AAA: No |
| [Web Content Accessibility Guidelines 2.1](https://www.w3.org/TR/WCAG21/) | Level A: Yes Level AA: Yes Level AAA: No |

**Terms**

The terms used in the Conformance Level information are defined as follows:

- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can only be used in WCAG 2.0 Level AAA.

> [!NOTE]
> For criteria marked “Supports,” substantial conformance with the criterion by the product or service has been determined through the Evaluation Testing, which includes a mix of external audit—conducted by an expert in the field—and self-assessment by the [Rocket.Chat](http://Rocket.Chat) team.

> [!NOTE]
> In the tables below, for all criteria marked “Not Applicable,” the specific feature covered by that criterion is not part of the product. For example:
> 
> If pre-recorded audio-only or video-only content is not part of a product, then WCAG criterion 1.2.1 Audio-only and Video-only (Prerecorded) will be marked “Not Applicable.”

| WCAG Criterion | Results | Remarks and explanations |
| --- | --- | --- |
| [1.1.1 Non-text content (A)](https://www.w3.org/WAI/WCAG21/Understanding/non-text-content.html) | Supports | No remarks |
| [1.2.1 Audio-only and Video-only (Prerecorded) (A)](https://www.w3.org/WAI/WCAG21/Understanding/audio-only-and-video-only-prerecorded.html) | Not applicable | No remarks |
| [1.2.2 Captions (Prerecorded) (A)](https://www.w3.org/WAI/WCAG22/Understanding/captions-prerecorded.html) | Not applicable | No remarks |
| [1.2.3 Audio Description or Media Alternative (Prerecorded) (A)](https://www.w3.org/WAI/WCAG21/Understanding/audio-description-or-media-alternative-prerecorded.html) | Supports | No remarks |
| [1.2.4 Captions (Live) (AA)](https://www.w3.org/WAI/WCAG21/Understanding/captions-live.html) | Not applicable | No remarks |
| [1.2.5 Audio Description (Prerecorded) (AA)](https://www.w3.org/WAI/WCAG21/Understanding/audio-description-prerecorded.html) | Not applicable | No remarks |
| [1.3.1 Info and Relationships (A)](https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships.html) | Supports | No remarks |
| [1.3.2 Meaningful Sequence (A)](https://www.w3.org/TR/WCAG20/#content-structure-separation-sequence) | Supports | No remarks |
| [1.3.3 Sensory Characteristics (A)](https://www.w3.org/TR/WCAG20/#content-structure-separation-understanding) | Supports | No remarks |
| [1.3.4 Orientation (AA)](https://www.w3.org/TR/WCAG21/#orientation) | Supports | No remarks |
| [1.3.5 Identify Input Purpose (AA)](https://www.w3.org/TR/WCAG21/#identify-input-purpose) | Supports | No remarks |
| [1.4.1 Use of Color (A)](https://www.w3.org/TR/WCAG20/#visual-audio-contrast-without-color) | Supports | No remarks |
| [1.4.2 Audio Control (A)](https://www.w3.org/TR/WCAG20/#visual-audio-contrast-dis-audio) | Supports | No remarks |
| [1.4.3 Contrast (Minimum) (AA)](https://www.w3.org/TR/WCAG20/#visual-audio-contrast-contrast) | Supports | No remarks |
| [1.4.4 Resize text (AA)](https://www.w3.org/WAI/WCAG21/Understanding/resize-text.html) | Supports | No remarks |
| [1.4.5 Images of Text (AA)](https://www.w3.org/TR/WCAG20/#visual-audio-contrast-text-presentation) | Supports | No remarks |
| [1.4.10 Reflow (AA)](https://www.w3.org/TR/WCAG21/#reflow) | Supports | No remarks |
| [1.4.11 Non-text Contrast (AA)](https://www.w3.org/TR/WCAG21/#non-text-contrast) | Supports | No remarks |
| [1.4.12 Text Spacing (AA)](https://www.w3.org/TR/WCAG21/#text-spacing) | Supports | No remarks |
| [1.4.13 Content on Hover or Focus (AA)](https://www.w3.org/TR/WCAG21/#content-on-hover-or-focus) | Supports | No remarks |
| [2.1.1 Keyboard (A)](https://www.w3.org/WAI/WCAG21/Understanding/keyboard.html) | Supports | No remarks |
| [2.1.2 No Keyboard Trap (A)](https://www.w3.org/TR/WCAG20/#keyboard-operation-trapping) | Supports | No remarks |
| [2.1.4 Character Key Shortcuts (A)](https://www.w3.org/TR/WCAG21/#character-key-shortcuts) | Supports | No remarks |
| [2.2.1 Timing Adjustable (A)](https://www.w3.org/TR/WCAG20/#time-limits-required-behaviors) | Supports | No remarks |
| [2.2.2 Pause, Stop, Hide (A)](https://www.w3.org/TR/WCAG20/#time-limits-pause) | Supports | No remarks |
| [2.3.1 Three Flashes or Below Threshold (A)](https://www.w3.org/TR/WCAG20/#seizure-does-not-violate) | Supports | No remarks |
| [2.4.1 Bypass Blocks (A)](https://www.w3.org/TR/WCAG20/#navigation-mechanisms-skip) | Supports | No remarks |
| [2.4.2 Page Titled (A)](https://www.w3.org/TR/WCAG20/#navigation-mechanisms-title) | Supports | No remarks |
| [2.4.3 Focus Order (A)](https://www.w3.org/TR/WCAG20/#navigation-mechanisms-focus-order) | Supports | No remarks |
| [2.4.4 Link Purpose (In Context) (A)](https://www.w3.org/TR/WCAG20/#navigation-mechanisms-refs) | Supports | No remarks |
| [2.4.5 Multiple Ways (AA)](https://www.w3.org/TR/WCAG20/#navigation-mechanisms-mult-loc) | Supports | No remarks |
| [2.4.6 Headings and Labels (AA)](https://www.w3.org/TR/WCAG20/#navigation-mechanisms-descriptive) | Supports | No remarks |
| [2.4.7 Focus Visible (AA)](https://www.w3.org/TR/WCAG20/#navigation-mechanisms-focus-visible) | Supports | No remarks |
| [2.5.1 Pointer Gestures (A)](https://www.w3.org/TR/WCAG21/#pointer-gestures) | Supports | No remarks |
| [2.5.2 Pointer Cancellation (A)](https://www.w3.org/TR/WCAG21/#pointer-cancellation) | Supports | No remarks |
| [2.5.3 Label in Name (A)](https://www.w3.org/TR/WCAG21/#label-in-name) | Supports | No remarks |
| [2.5.4 Motion Actuation (A)](https://www.w3.org/TR/WCAG21/#motion-actuation) | Not applicable | No remarks |
| [3.1.1 Language of Page (A)](https://www.w3.org/TR/WCAG20/#meaning-doc-lang-id) | Supports | No remarks |
| [3.1.2 Language of Parts (AA)](https://www.w3.org/TR/WCAG20/#meaning-other-lang-id) | Supports | No remarks |
| [3.2.1 On Focus (A)](https://www.w3.org/TR/WCAG20/#consistent-behavior-receive-focus) | Supports | No remarks |
| [3.2.2 On Input (A)](https://www.w3.org/TR/WCAG20/#consistent-behavior-unpredictable-change) | Supports | No remarks |
| [3.2.3 Consistent Navigation (AA)](https://www.w3.org/TR/WCAG20/#consistent-behavior-consistent-locations) | Supports | No remarks |
| [3.2.4 Consistent Identification (AA)](https://www.w3.org/TR/WCAG20/#consistent-behavior-consistent-functionality) | Supports | No remarks |
| [3.3.1 Error Identification (A)](https://www.w3.org/TR/WCAG20/#minimize-error-identified) | Support | No remarks |
| [3.3.2 Labels or Instructions (A)](https://www.w3.org/TR/WCAG20/#minimize-error-cues) | Supports | No remarks |
| [3.3.3 Error Suggestion (AA)](https://www.w3.org/TR/WCAG20/#minimize-error-suggestions) | Support | No remarks |
| [3.3.4 Error Prevention (Legal, Financial, Data) (AA)](https://www.w3.org/TR/WCAG20/#minimize-error-reversible) | Not applicable | No remarks |
| [4.1.1 Parsing (A)](https://www.w3.org/TR/WCAG20/#ensure-compat-parses) | Supports | No remarks |
| [4.1.2 Name, Role, Value (A)](https://www.w3.org/TR/WCAG20/#ensure-compat-rsv) | Supports | No remarks |
| [4.1.3 Status Messages (AA)](https://www.w3.org/TR/WCAG21/#status-messages) | Supports | No remarks |

© 2026 [Rocket.Chat](http://Rocket.Chat) Inc. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The information contained in this document represents the current view of [Rocket.Chat](http://Rocket.Chat) Inc. on the issues discussed as of the date of publication. [Rocket.Chat](http://Rocket.Chat) cannot guarantee the accuracy of any information presented after the date of publication.

[Rocket.Chat](http://Rocket.Chat)'s WCAG 2.1 conformance report provides the information included in ITI's "VPAT® 2.5 WCAG Edition (2024)" template. The VPAT® 2.5 WCAG Edition supports reporting against WCAG 2.0, 2.1, and 2.2; the criteria evaluated in this document correspond to WCAG 2.1 Levels A and AA. "Voluntary Product Accessibility Template" and "VPAT" are registered service marks of the Information Technology Industry Council (ITI). This document includes material copied from or derived from the Web Content Accessibility Guidelines (WCAG 2.1). Copyright © 2017-2018 W3C® (MIT, ERCIM, Keio, Beihang). This document is not the Web Content Accessibility Guidelines (WCAG) and should not be used as a substitute for it. Excerpts of WCAG are referenced solely for purposes of detailing [Rocket.Chat](http://Rocket.Chat)'s conformance with the relevant provisions. A full and complete copy of the Guidelines is available from the W3C WAI.

[Rocket.Chat](http://Rocket.Chat) regularly updates its websites and provides new information about the accessibility of products as that information becomes available.

Customization of the product voids this conformance statement from [Rocket.Chat](http://Rocket.Chat). Customers may make independent conformance statements if they have conducted due diligence to meet all relevant requirements for their customization.

This document is for informational purposes only. [ROCKET.CHAT](http://ROCKET.CHAT) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.