---
title: "WhatsApp 360Dialog Agent's Guide"
slug: "whatsapp-360dialog-agents-guide"
tags: ["Deprecated"]
updated: 2024-06-13T11:53:07Z
published: 2024-06-13T11:53:07Z
canonical: "docs.rocket.chat/whatsapp-360dialog-agents-guide"
deprecated: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp 360Dialog Agent's Guide

If you set up WhatsApp app integration and a user sends you a message on the WhatsApp connected number,

- It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an [agent](/v1/docs/agents) to take it.
- You can respond to the customer from your workspace, who receives the response on WhatsApp.
- You can also send and receive files during the conversation.
- The integration also supports sharing of location and contacts.

## Send template messages via slash command

To configure and send template messages via slash command and UI, see [WhatsApp Omnichannel Integration API](https://developer.rocket.chat/omnichannel/whatsapp-business-template-messages).

## WhatsApp app shortcuts

The WhatsApp app has a list of shortcuts to ease usage. Run the slash command `/whatsapp help` to see the list of shortcuts and their functions:

- `/whatsapp connect`**:** Connect a new WhatsApp number.
- `/whatsapp numbers`**:** To view and edit all connected WhatsApp number.
- `/whatsapp view-templates`**:** To see all Template messages.
- `/whatsapp send-template`**:** To send a Template message
- `/whatsapp support`**:** Get support information
- `/whatsapp help`**:** To see this shortcut again