---
title: "WhatsApp 360Dialog (Cloud API) Agent's Guide"
slug: "whatsapp-360dialog-cloud-api-agents-guide"
tags: ["Beta"]
updated: 2024-08-27T14:27:41Z
published: 2024-08-27T14:27:41Z
canonical: "docs.rocket.chat/whatsapp-360dialog-cloud-api-agents-guide"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp 360Dialog (Cloud API) Agent's Guide

If you set up WhatsApp app integration and a user sends you a message on the connected WhatsApp number,

- It appears in your Rocket.Chat workspace like any other Omnichannel conversation, available for an agent to take or in queue based on the defined [routing algorithm](/v1/docs/queue-types-routing-algorithm).
- You can respond to the customer from your workspace, who receives the response on WhatsApp.
- You can also send and receive files during the conversation.
- You can send template messages using the [template message](/whatsapp-360dialog-cloud-api#send-a-template-message) endpoint.

## App slash commands

Enter the slash command `/whatsapp-360d-cloud` to use the app shortcuts. Agents can use the following slash commands:

- `/whatsapp-360d-cloud view-templates`: See all existing template messages. The information displayed includes the name, connected WhatsApp number, and the languages.
- `/whatsapp-360d-cloud send-template`: Send a template message to the Omnichannel conversation.