Whatsapp Apps

Rocket.Chat offers a suite of WhatsApp integrations designed to enhance customer communication across various business needs. These integrations enable businesses to centralize and manage WhatsApp interactions directly from their workspace.

The available WhatsApp integrations in Rocket.Chat include the following:

• WhatsApp Cloud App: Utilizes the official Meta Cloud API to ensure secure WhatsApp communications.

• WhatsApp 360Dialog (Cloud API): A paid subscription service powered by 360Dialog, enabling businesses to leverage the WhatsApp API for seamless communication.

• WhatsApp Sandbox: Provides a testing environment powered by 360Dialog for businesses to experiment with WhatsApp integrations safely.

Key features

• Send template messages: Businesses can send structured and predefined messages to targeted contacts from their workspace. These templates facilitate proactive engagement by providing updates such as appointment reminders, delivery notifications, issue resolutions, and payment updates.

• Data protection compliance: The integration ensures adherence to data protection regulations, securing the handling and storing customer data exchanged through WhatsApp messages.

• File transfer: Besides messages, businesses can exchange images, videos, documents, and audio files between WhatsApp and Rocket.Chat.