---
title: "Rocket Chat WhatsApp Cloud API FAQ"
slug: "whatsapp-cloud-api-faqs"
description: "Explore WhatsApp Cloud API FAQs for Rocket Chat. Ensure secure messaging, integrations, and reliable communications."
updated: 2026-04-17T13:45:38Z
published: 2026-04-17T14:57:50Z
canonical: "docs.rocket.chat/whatsapp-cloud-api-faqs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocket.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Cloud App FAQ

****Do I need a Meta account to use the WhatsApp Cloud App?****

Yes. The WhatsApp Cloud API is provided by Meta, so you must:

- Have a **Meta (Facebook) developer account**
- Set up your WhatsApp Cloud API configuration through Meta

Rocket.Chat connects to your existing Meta setup.

****How is WhatsApp Cloud API pricing calculated?****

WhatsApp Cloud API uses **conversation-based pricing**, defined by Meta.

- Charges are based on **conversation types** (user-initiated or business-initiated)
- Pricing varies by **region and message category**

Rocket.Chat does **not charge additional fees** for WhatsApp conversations when using the [WhatsApp Cloud App.](https://docs.rocket.chat/docs/whatsapp-cloud-app)

For full details, refer to [Meta’s conversation-based pricing](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) documentation.

****How many messages can be sent per second?****

By default, the WhatsApp Cloud API supports:

- Up to **80 messages per second (MPS)**
- Up to **500 MPS** with approval from Meta

This includes both **text and media messages combined**.

You can request higher throughput directly through [Meta.](https://developers.facebook.com/documentation/business-messaging/whatsapp/support#faq_535008344623707)

****What media types are supported?****

The WhatsApp Cloud API supports common media types such as:

- Images
- Videos
- Audio files
- Documents

For the full and most up-to-date list, refer to [Meta’s official documentation.](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/media#supported-media-types)

****How can I generate a permanent WhatsApp Cloud API token?****

To create a permanent access token:

- Generate it through your **Meta developer account**
- Ensure the token has the required permissions and is not temporary

For more details, see [how to create a permanent WhatsApp Cloud API token](https://docs.rocket.chat/docs/whatsapp-cloud-app#create-a-permanent-whatsapp-cloud-api-token) user guide.

****Where can I learn more about the WhatsApp Cloud API?****

To learn more about the WhatsApp Cloud API, see the [Cloud API FAQs](https://developers.facebook.com/docs/whatsapp/cloud-api/support/faqs).

****Why am I not able to send messages through WhatsApp?****

If you’re unable to send messages, check:

- Your WhatsApp Cloud API configuration (token, phone number, permissions)
- That your access token is valid and not expired
- That your Meta setup is correctly configured

If the issue persists, review your Meta configuration or logs.