Facebook App Agent's Guide
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Facebook App Agent's Guide
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If you set up Facebook app integration and a user sends you a message on your Facebook business page,
It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an agent to take it.
You can respond to the customer from your workspace, and they receive the response on Facebook.
You can also send and receive files during the conversation.
You must be an agent before you can receive omnichannel messages from Facebook.
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