Instagram Direct Agent's Guide

If you set up Instagram Direct app integration and a user sends you a message on your Instagram business page,

• It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an agent to take it.

• You can respond to the customer from your workspace, and they receive the response on Instagram.

• You can also send and receive files during the conversation.

• The integration also supports context from Instagram stories and posts within the incoming messages.

You must be an agent before you can receive omnichannel messages from Instagram.