Telegram App
Omnichannel Integration between Rocket.Chat and Telegram.
With the Telegram app on Rocket.Chat, your customers can send and receive Omnichannel messages from your workspace through a Telegram bot.
To install the Telegram App,
- Go to Administration > Apps > Marketplace.
- Search for the Telegram app.
- Click Install and accept the needed permissions.
You must enable the Omnichannel feature with agents and managers assigned to receive and send Omnichannel messages.
To generate a Telegram bot token,
- Launch your Telegram app. Open a new chat, search and select "BotFather".
- Click Start. Type “/newbot” in the chat and Send.
- Select a name and username for your bot.
- Once the username is accepted, a congratulatory message displays all the bot's details, including the API token.
- Copy the bot API token.
To configure the Telegram App,
- On the Telegram App Info screen, navigate to Settings.
- Update the required fields:
- Default Department. Only the agents of this department can serve Telegram conversations.
- Service Unavailable Message: The message sent to your customer when no agents are available online.
- Welcome Message: The message sent to customers when they send their first message.
- Conversation Finished Message: The message sent to your customer when an agent closes the conversation.
- Agents Display Name: You can display the agent's name or username.
- File Upload Enabled: You can enable/disable file sharing.
- Accepted Media Types: Select the type of files that can be shared between the Agents and your Twitter Contacts.
- Click Save Changes.
You will only receive messages if you have a department set up. Only the agents of that particular department can receive the chats.
To delete the Telegram app from your workspace,
- Go to Administration > Apps > Installed.
- Click the kebab menu against the Telegram app.
- Select Uninstall.
- Click Yes to confirm the uninstallation.
Last modified 13d ago