Support Center

Welcome to the Rocket.Chat Support Center, where we are dedicated to providing exceptional service and ensuring the smooth operation of your Rocket.Chat environment.

A robust support system is very important in today's fast-changing digital world. We know this and have carefully made a support system for all our users. Whether you're a premium client or a community enthusiast, we ensure that your queries and concerns are addressed promptly and efficiently.

1. Support for premium plans:

   • If you've chosen pro or enterprise plans, you're entitled to direct support from our support team. This ensures that any challenges you face are addressed by experts who understand the intricacies of the platform.

   • Dive deeper into the prerequisites of the support provided for premium customers.

   • Learn about all the available ways we support your workspace and choose that best fits your needs.

   • Understand our ticketing system and SLAs.

2. Starter and community plan: Opting for the Starter or community plan grants you access to our vibrant peer-to-peer community assistance. The community members often provide insights and solutions to common challenges. Additionally, our extensive documentation serves as a comprehensive guide, ensuring that most of your questions are addressed without needing external assistance.

Explore the premium support plans chapter for a more detailed understanding of Rocket.Chat's support nuances, especially for premium users.