Rocket.Chat SaaS
Email Configuration
Rocket.Chat features include using emails, notifications, email verification, mailer, and much more.
Before using those features, you must connect a SMTP server to Rocket.Chat. To do that, you must have access to a SMTP server and valid SMTP login credentials.
This configuration is only possible for Self-managed servers and/or is pre-configured for Cloud workspaces.

Set up your Credentials

  • Go to Administration > Settings > Email > SMTP.
  • Protocol - Choose SMTP(Simple Mail Transfer Protocol) or SMTPS (Simple Mail Transfer Protocol Secure) protocol.
  • Host - Your SMTP server hostname (e.g. mail.example.com)
  • Port -The port (usually 587 for modern secured SMTP servers).
  • IgnoreTLS - If this option is enabled, TLS(Transport Layer Security) will not be used.
  • Pool - Enable this option to use pooled connections, otherwise a new connection is created for every mail.
  • Your credentials:
    • Username that you are using to log in to your email account.
    • Password that you are using to log in to your email account.
    • Email address that you are using to log in to your email account.
  • Send a test mail to my user - Use this option to send a test mail.
  • Once completed, click Save changes.

Test Changes

Go back into the SMTP settings and click Test SMTP settings. You should receive an email within a few minutes. If you do not, check the logs (Administration > View Logs) to see what happened.
Note: Make sure Debug logging is on; the default is to log information only.
Export as PDF
Copy link