agent-1
, because he has 0
count and is the first in order, and the agent-1
's count will be increased to 1
:agent-2
and so on until all agents have one chat each. So the next round comes, starting with agent-1
.Incoming Livechats
section:Incoming Livechats
section to all agents. So any agent can take a new incoming chat.External Service
to integrate your own agent routing rule into Livechat.External Service
as the Livechat routing method, you must define the External Queue Service URL
and Secret Token
settings in the omnichannel admin panel.External Queue Service URL
and the setting Secret Token
is sent as a header X-RocketChat-Secret-Token
, so you can validate if the request came from the Rocket.Chat.username
the field represents a valid Livechat agent and then follows the normal process flow.