SMS
Enable and configure SMS gateways on your workspace.
This setting lets you configure various SMS gateways on your workspace.
To access this menu, go to Administration > Settings > SMS.
- Enabled: Lets you enable or disable SMS service on your server.
- Service: A dropdown to select the available SMS services available e.g
Twilio,Mobex,Voxtelesys - Omnichannel Department (Default): If set, all new incoming chats initiated by this integration will be routed to this department.
Mobex
Create a Mobex account at https://mobex.biz/ and get a plan with the needed credentials to configure your Mobex SMS integration.
- Mobex SMS Gateway Address: IP or Host of your Mobex service with the specified port. E.g.
http://192.168.1.1:1401orhttps://www.example.com:1401 - Mobex SMS REST API Address: IP or Host of your Mobex REST API. E.g.
http://192.168.1.1:8080orhttps://www.example.com:8080 - Username: Your username
- Password: Your Mobex password
- From: Originating address/phone number when sending a new SMS to LiveChat client
- List of numbers to send SMS from: Comma-separated list of numbers to use in sending brand new messages, eg.
123456789,123456788,123456888
Twilio
- Account SID: Your accounts SID provided by Twilio.
- Auth Token: Your Twiiow auth token
- File Uploads Enabled: When enabled, file uploads will be active in SMS
- Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.
Voxtelesys
- Auth Token: Your Voxtelesys auth token
- URL: The Voxtelesys URL e.g
https://smsapi.voxtelesys.net/api/v1/sms - File Uploads Enabled: When enabled, file uploads will be made available
- Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.
Last modified 27d ago
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