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SMS

Enable and configure SMS gateways on your workspace.
This setting lets you configure various SMS gateways on your workspace.
To access this menu, go to Administration > Workspace > Settings > SMS.
  • Enabled: Lets you enable or disable SMS service on your server.
  • Service: A dropdown to select the available SMS services available e.g Twilio, Mobex, Voxtelesys
  • Omnichannel Department (Default): If set, all new incoming chats initiated by this integration will be routed to this department.

Mobex

Create a Mobex account at https://mobex.biz/ and get a plan with the needed credentials to configure your Mobex SMS integration.
  • Mobex SMS Gateway Address: IP or Host of your Mobex service with the specified port. E.g. http://192.168.1.1:1401 or https://www.example.com:1401
  • Mobex SMS REST API Address: IP or Host of your Mobex REST API. E.g. http://192.168.1.1:8080 or https://www.example.com:8080
  • Username: Your username
  • Password: Your Mobex password
  • From: Originating address/phone number when sending a new SMS to Live Chat client
  • List of numbers to send SMS from: Comma-separated list of numbers to use in sending brand new messages, eg. 123456789, 123456788, 123456888

Twilio

  • Account SID: Your accounts SID provided by Twilio.
  • Auth Token: Your Twiiow auth token
  • File Uploads Enabled: When enabled, file uploads will be active in SMS
  • Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.

Voxtelesys

  • Auth Token: Your Voxtelesys auth token
  • URL: The Voxtelesys URL e.g https://smsapi.voxtelesys.net/api/v1/sms
  • File Uploads Enabled: When enabled, file uploads will be made available
  • Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.
Last modified 14d ago