Engagement Dashboard

This feature adds the ability to evaluate user engagement on the channels.

Engagement Dashboard is an enterprise-only feature.

To access the Engagement Dashboard:

  1. Go to Administration.

2. Click Engagement Dashboard.

As an administrator, you can see your User, Messages, and Channels engagement here.

User

The user tab shows you the following engagement matrices.

Download the data for any matrix you want in CSV, using the download button, as shown below:

New users

Select the time period for which you want to check your new user, as shown below:

New users matrix represents the total number of new users for the selected period of time, as shown below:

You can also see the number by which users increased/decreased from the last interval of the selected period, as shown below:

Active users

It represents the total number of users using the application daily weekly and monthly as shown below:

You can also see the number by which active users increased/decreased, as shown below:

Users by the time of day

It represents the total number of users by time of the day for the selected period of time, as shown below:

The darker the color of the brick the more users are online at that time. You can also check the exact count of users for an hour by hovering over the mouse cursor on the respective brick, as shown below:

When is the chat busier?

It represents the time by day or hour when your chat is busier, as shown below:

Messages

The Messages tab shows you the following engagement matrices.

Messages Sent

It represents the total number of messages sent for the selected period of time, as shown below:

You can also see the number by which the sent messages count increased/decreased from the last interval of the selected period, as shown below:

Where are the messages being sent?

It represents the public, private, and top 5 most popular channel to which the most messages are being sent for a selected period of time, as shown below:

Channels

This table shows you the count of messages being sent and the increment/decrement of count from the last interval for a selected period for all your channels. You can also download this information in a CSV file.