Omnichannel Apps
Omnichannel apps give consumers a choice to engage with you on their favorite channels like:
  • SMS
  • Email
  • Voice
  • WhatsApp
  • WeChat
  • Telegram
  • Facebook Messenger
You must have the omnichannel feature enabled as well as have agents and managers assigned in order to receive and send omnichannel messages.
Last modified 19d ago
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