Dialogflow lets you easily add like-life conversational AI to your websites, applications, messaging platforms, and contact center with intuitive, advanced virtual agents.
Using Rocket.Chat and the Dialogflow Chatbot platform integration, you can set up and train your chatbot to respond to any query it's been trained for and configure it to act as an omnichannel agent.
You must have theomnichannel featureenabled as well as haveagentsandmanagersassigned in order to receive and send omnichannel messages.