Instagram App
Omnichannel Integration between Rocket.Chat and Instagram.
With the Instagram app, you can handle messages from your Instagram contacts directly in Rocket.Chat. It works simply: your Instagram customers contact you via Instagram, you answer chats from Rocket.Chat. Some key features of this integration include sending messages with quick reply buttons, welcome messages(starting/closing chat), file sharing, and the correlation between your Instagram pages and your Rocket.Chat departments.
The Integration is available to the following Instagram Professional Accounts:
  1. 1.
    All Business accounts
  2. 2.
    Creator accounts via a phased roll-out, beginning with accounts with less than 500k followers
Please find more info on the official rollout page by Instagram here.
You must have the omnichannel feature enabled as well as have agents and managers assigned in order to receive and send omnichannel messages.
Last modified 8d ago
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