Instagram Direct Agent's Guide
If you have Instagram Direct integration in place and a user sends you a message on your Instagram business page using their Instagram account, as shown below:
it appears in your Rocket.Chat workspace, just like any other Omnichannel conversation.
Click Take It! to serve this conversation.
You can send to and receive files from your Instagram end-user.
The integration also supports context from Instagram stories and posts within the incoming messages.
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