Rasa App

Rasa is a framework for developing AI powered, industrial grade chatbots. It is an open-source alternative for Dialogflow app.
Using Rocket.Chat and the Rasa Chatbot platform integration, you can set up and train your chatbot to respond to any query it's been trained for and configure it to act as an Omnichannel agent.
You must have the Omnichannel feature enabled as well as have agents and managers assigned in order to receive and send Omnichannel messages.