Telegram App Agent's Guide
If you have Telegram app integration in place and a user sends you a message on your Telegram business page using their Telegram account, as shown below:
it appears in your Rocket.Chat workspace just like any other omnichannel conversation.
Click Take It! to serve this conversation.

Send/Receive Files

You can send to and receive files and voice notes from your Telegram end-user, as shown below:

Quick Replies

You can also use quick reply buttons to send quick replies on telegram.
Please note that, for this configuration, you need to have a bot (Dialogflow/RASA) configured.
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