Twitter App Configuration
Go to Administration > Workspace > Apps. Go to the Installed tab and search Twitter.
Click open your Twitter app to see the settings available to you as an administrator:
Following are the settings available:
- 1.You can set a Default Department. Only the agents of this department are able to serve Twitter conversations
- 2.You can set the Service Unavailable Message that will be sent to your visitor when no agents are available online.
- 3.You can set the Welcome Message that will be sent to visitors when they send their first message
- 4.The Conversation Finished Message will be sent to visitors when the conversation is closed
- 5.Agents Display Name: You can choose to display the agent's name or username.
- 6.File Upload Enabled: You can enable/disable file sharing and also set a limit for maximum upload size.
- 7.And you can select the type of files you wish the Agents and your Twitter Contacts can share under Accepted Media Types.
- 8.Hit Save Changes to save your settings
Your Twitter app is successfully configured and you can see the new Twitter channel upon closing the administration panel, as shown below:
Last modified 14d ago