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Twitter App Configuration
Go to
Administration
>
Apps
. Go to the
Installed
tab and search
Twitter.
Click open your Facebook app to see the settings available to you as an administrator:
Following are the settings available:
1.
You can set a
Default Department
. Only the agents of this
department
are able to serve Twitter conversations
2.
You can set the
Service Unavailable Message
that will be sent to your visitor when no agents are available online.
3.
You can set the
Welcome Message
that will be sent to visitors when they send their first message
4.
The
Conversation Finished Message
will be sent to visitors when the conversation is closed
5.
Agents Display Name:
You can choose to display the agent's name or username.
6.
File Upload Enabled:
You can enable/disable file sharing and also set a limit for maximum upload size.
7.
And you can select the type of files you wish the Agents and your Twitter Contacts can share under
Accepted Media Types.
8.
Hit
Save Changes
to save your settings
Your Twitter app is successfully configured and you can see the new Twitter channel upon closing the administration panel, as shown below:
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Twitter App Installation
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Twitter App Authentication
Last modified
2mo ago
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