Omnichannel Email Inbox Account Configuration

As an omnichannel administrator, you can configure and manage omnichannel email inboxes or email accounts for the email channels.

To set up a new email inbox:

  1. Go to Administration:

2. Click Email Inboxes:

3. Click + New Email Inbox:

Enter the following details:

  1. Add Name of the email inbox

  2. Specify the Email address

  3. Assign it to a Department; it is optional

  4. Configure SMTP server

  5. Toggle switch Connect with SSL/TLS; it is optional

  6. Configure IMAP server and

  7. Toggle switch Connect with SSL/TLS for IMAP; it is optional

  8. Hit Save

Your email inbox is set up and, your agents can receive emails within Rocket.Chat now, as shown below:

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