Current Chats

Current Chats contain all the conversations that you have received. If a chat was not deleted, it appears here. You have various filters available to you to sort these conversations.

To access Current Chats settings:

Go to Omnichannel panel settings, as shown below:

Settings appear, as shown below:

Filters are explained below:

1. Sort by Visitor Name:

To sort the conversations per Guest/Visitor Name, enter the name in the field, and your conversations are sorted, as shown below:

2. Sort by Agent Name:

To sort the conversations per Agent Name, enter the name in the field, and your conversations are sorted, as shown below:

3. Sort by Department:

To sort the conversations per Department, enter the name in the field, and your conversations are sorted, as shown below:

4. Sort by Status:

To sort the conversations per Open/Closed Status, choose the desired status in the field, as shown below:

and your conversations are sorted, as shown below:

5. Sort by From and To Date:

To sort the conversations per From and To Date, enter the From and To Date in the field, and your conversations are sorted, as shown below:

6. Sort by Tags or Custom Fields:

You can also sort the conversations by Tags or any Custom Fields that you have added in your livechat widget user login. Enter the tag/custom field, and your conversations are sorted.

7. Clear Filters:

Hit Clear filters to clear all the filters you have set for your sort.

8. Delete all Closed Chats:

Hit Delete all closed chats to delete all the chats that are marked closed by the agents.