Suppose you are a manager or a monitor and want to oversee multiple departments, you can make a unit of those departments and manage it.
To access Units settings:
Go to Units in the omnichannel panel settings, as shown below:
You can see the list of units.
Hit New Unit.
The new unit creation pane will appear.
Name your new unit.
Set its visibility. Private/Public. A private unit will be available only for you.
Add the desired departments to your unit.
As shown below:
Your newly created unit will appear in the list, as shown below: