The feature turns on the omnichannel toggle for the set business hours automatically. And you will be able to receive omnichannel conversations after. The toggle will be turned off during off-hours. The enterprise workspaces have an option to set up multiple business hours according to different time zones and their business needs. Community workspaces can only set up one set of business hours.
To access Business Hours settings:
Go to the dots menu and hit Omnichannel. Omnichannel settings will open up.
2. Hit Business Hours.
To add a new set of hours to your workspace:
Click the add button.
Name your new set of hours and select the department you are setting your business hours for.
Select your timezone.
Select open days of the week and business hours for each day.
Note that if you are an agent who is in a conversation with a customer and you have reached the closing hour, you'll still finish the last conversation. After you have closed this conversation, the omnichannel toggle will be set to off automatically.
Your new set of Business Hours are saved, as shown below: