Business Hours Manager's Guide
Setting business hours lets you specify the working days and hours of your business. This reflects on the Live Chat widget availability making it easy for agents to be notified and hence receive queries.
The enterprise workspaces have an option to set up multiple business hours according to different time zones and their business needs. Community workspaces can only set up one set of business hours.
To access Business Hours settings, navigate to Avatar Menu > Omnichannel > Business Hours.
Omnichannel Business hours
To create a new business hour:
- Click +New on the top right of the screen
- A page for the department details is seen, fill the details and Save
- Enabled: Enables the working hour
- Name: Name of the working hour
- Departments: A dropdown to select the departments in which this working hour will apply
- Timezone: Select the timezone
- Open Days of the Week: Pick open days of the week. Each selected day lets you set an open and close time.
Omnichannel create business hours
On the Business Hours page, a list of all the created business hours is seen. Clicking on any opens up a popup with its respective settings. You can edit to make changes and Save
Last modified 3mo ago