Current Chats
Current Chats contain all the conversations that you have received.
View Omnichannel Contact Center permission should be assigned to your role to manage access to the contact center. Please contact your administrator to grant/revoke access to Omnichannel Contact Center.
If a chat was not deleted, it appears here.
You have various filters available to you to sort these conversations.
To access Current Chats settings:
Go to Omnichannel panel settings, as shown below:
Settings appear, as shown below:
Filters are explained below:

1. Sort by Visitor Name:

To sort the conversations per Guest/Visitor Name, enter the name in the field, and your conversations are sorted, as shown below:

2. Sort by Agent Name:

To sort the conversations per Agent Name, enter the name in the field, and your conversations are sorted, as shown below:

3. Sort by Department:

To sort the conversations per Department, enter the name in the field, and your conversations are sorted, as shown below:

4. Sort by Status:

To sort the conversations per Open/Closed Status, choose the desired status in the field, as shown below:
and your conversations are sorted, as shown below:
Please note that you now have the ability to filter on-hold chats.

5. Sort by From and To Date:

To sort the conversations per From and To Date, enter the From and To Date in the field, and your conversations are sorted, as shown below:

6. Sort by Tags or Custom Fields:

You can also sort the conversations by Tags or any Custom Fields that you have added in your livechat widget user login. Enter the tag/custom field, and your conversations are sorted.

7. Clear Filters:

Hit Clear filters to clear all the filters you have set for your sort.

8. Delete all Closed Chats:

Hit Delete all closed chats to delete all the chats that are marked closed by the agents.
Last modified 1mo ago