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Livechat Triggers Manager's Guide

Omnichannel Live Chat Triggers are a set of events that can be configured that when they happen, causes the Live Chat widget to perform an action or opens up automatically.
To access this menu, go to Administration > Omnichannel > Live Chat Triggers. Here, you can View, Create New, Edit or Delete existing Live Chat Triggers.

Create New Omnichannel Live Chat Trigger

To create a new Omnichannel Live Chat Trigger:
  • Click +New on the top right of the screen
  • A page for the department details is seen, fill in these details and Save
  • Fields involved:
    • Enable: Enables the Live Chat Trigger
    • Run only once for each visitor: Enable to let the trigger to only run once for each visitor. If false, you get a recurring pop-open. (e.g., If your user goes to a different website and comes back to the same website, it pops open)
    • Name: Name your new trigger.
    • Description: Lets you set the description of the trigger.
    • Condition: Lets you set the condition for which the action will be triggered. Depending on what condition to track, you can set additional properties for validation.
    • Action: Define the action you want the Live Chat widget to perform. For now, there is only one option of sending a message to the visitor. You can also select if you want to impersonate the next available agent in the queue or use a bot/custom agent.

Edit Omnichannel Live Chat Trigger

To edit an Omnichannel Live Chat Trigger:
  • Click on the Trigger from the list of Triggers
  • A section is opened with all the current details of that Trigger which can be modified and saved.

Delete Omnichannel Live Chat Trigger

To delete an Omnichannel Live Chat Trigger, click on the delete icon by the right of the Trigger from the list of all Triggers.