Livechat Triggers Manager's Guide

Livechat triggers is a setting that opens the livechat widget on your website automatically. Your visitor will not have to go and open the widget. Livechat Trigger will open the widget for them.

To access Livechat Triggers settings:

Go to Omnichannel panel settings, as shown below:

Livechat Triggers menu appears, as shown below:

To set up a new trigger:

  1. Hit New Trigger.

On the New Trigger screen:

  1. Enable your new trigger.

  1. Please select whether you want to run it for each visitor or want it to be a recurring pop-open. (e.g., If your user goes to a different website and comes back to the same website, it pops-open)

  1. Name your new trigger.

  1. Mention its description.

  1. Choose whether you want your livechat widget to pop-open once the user visits a particular page of your website in Condition.

Or if you want to open it after a set time elapsed for the user while being on the page.

Mention the time in seconds.

  1. Mention the Action you want your livechat widget to take. For now, there is only one option of sending a message to the visitor.

You can also select if you want to impersonate the next available agent in the queue or use a bot/custom agent.

Type your message.

  1. Hit Save.

Your new livechat trigger is saved, as shown below:

To delete a livechat trigger:

  1. Hit Remove.

  1. Click Yes.