To access Monitors settings:

To access Monitors settings:

Go to Omnichannel panel settings, as shown below:

Settings appear, as shown below:

To assign a user the Monitor role:

1. Select the user from the drop-down, as shown below:

1. Hit Add.

1. The user has the Monitor role now, as shown below:

To Search a Monitor by name:

Enter the Monitor’s name in the search bar, as shown below:

To remove a user from Monitor’s list:

To remove a user from the list of monitors, hit remove, as shown below: