Monitors Manager's Guide
In this menu, you can assign any user the Monitor role. You can also search a user in the list of Monitors and remove a user from the list.
To access Monitors settings:
To access Monitors settings:
Go to Omnichannel panel settings, as shown below:
Settings appear, as shown below:

To assign a user the Monitor role:

  1. 1.
    Select the user from the drop-down, as shown below:
  1. 1.
    Hit Add.
  1. 1.
    The user has the Monitor role now, as shown below:

To Search a Monitor by name:

Enter the Monitor’s name in the search bar, as shown below:

To remove a user from Monitor’s list:

To remove a user from the list of monitors, hit remove, as shown below: