Monitors Omnichannel Guide
Monitors in Omnichannel are users that have the ability to monitor Omnichannel activities and have access to Current Chats, Analytics, Real-time Monitoring, Agents, Departments, Business Hours and Canned Responses.
A monitor is only able to view analytics or activities of a department if they are assigned to a unit.
To access this setting, go to Avatar Menu > Omnichannel > Monitors.
Omnichannel Monitors Page
On the Monitors page, a list of all the users with
livechat-monitor role is displayed. From here, you can add new monitors or delete existing monitors.To add a new monitor(s), enter the person's username in the username field and hit the Add button. This will automatically assign that user the
livechat-monitor role.To delete an Omnichannel Monitor, click the Delete icon on the right across the user. This will remove the
livechat-monitor role from that user.Last modified 3mo ago