Omnichannel Queue


After you log in and wish to start taking omnichannel chats, you can make yourself Available as an omnichannel agent by clicking the Chat button, as shown below:

You can now see the omnichannel chats queue and are available to take the chats:


Click the Queue button to see the current omnichannel chats queue:

as shown below:

All the chats you are currently serving as an omnichannel agent appear in your queue:

As soon as you close them, they will disappear from the queue.

If you have been assigned multiple departments, you can sort them department wise, as shown below:

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