Omnichannel Queue

Chats

After you log in and wish to start taking omnichannel chats, you can make yourself Available as an omnichannel agent by clicking the Chat button, as shown below:

You can now see the omnichannel chats queue and are available to take the chats:

Queue

Click the Queue button to see the current omnichannel chats queue:

as shown below:

All the chats you are currently serving as an omnichannel agent appear in your queue:

As soon as you close them, they will disappear from the queue.

If you have been assigned multiple departments, you can sort them department wise, as shown below:

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Contents
Chats
Queue