Estimated due timefield(time in minutes), so once a priority is associated with an
Inquiry/room, this field will be used to set the queue inquiry order. As the priority is not mandatory, the Omnichannel queues will have inquiries with and without priorities. To support both possibilities, I refactored the structure of the fields that are used to sort the queues as displayed below
queueOrder = 0will be attended before inquiries without associated priority.
2020-04-16 20:12:23and the estimated due time of the priority is
15 minutes, the
estimatedServiceTimeAtvalue will set to
room info panel:
estimated due time fieldis updated. Then, all inquiries associated with the priority will also be updated and this change will reflect in the queue.
prioritywhen running the
enterpriseversion, so it's possible to create a new omnichannel conversation with a priority associated.