Webhooks Manager's Guide

To access Webhooks settings:
Go to Webhooks in the omnichannel panel settings, as shown below:
1.Get the Webhook URL from the system you want to connect
2.Enter the secret token
3.Select the actions you want this integration to have
If you select Chat Start:
Rocket.chat will send a webhook to the external system telling it that a new conversation has started, as shown below:
Here is an example of the JSON data sent at the end of a Livechat session:
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{
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    "type": "LivechatSession",
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    "_id": "fasd6f5a4sd6f8a4sdf",
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    "label": "title",
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    "topic": "topic of the session",
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    "code": 123123,
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    "createdAt": "2016-06-01T18:41:16.856Z",
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    "lastMessageAt": "2016-06-01T18:41:16.856Z",
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    "tags": [
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        "tag1",
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        "tag2",
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        "tag3"
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    ],
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    "customFields": {
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        "productId": "123456"
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    },
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    "visitor": {
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        "_id": "",
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        "name": "viistor name",
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        "username": "visitor-username",
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        "department": "department",
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        "email": "[email protected]",
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        "phone": "192873192873",
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        "ip": "123.456.7.89",
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        "browser": "Chrome",
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        "os": "Linux",
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        "customFields": {
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            "customerId": "123456"
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        }
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    },
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    "agent": {
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        "_id": "asdf89as6df8",
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        "username": "agent.username",
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        "name": "Agent Name",
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        "email": "[email protected]"
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    },
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    "messages": [
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        {
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            "username": "visitor-username",
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            "msg": "message content",
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            "ts": "2016-06-01T18:41:16.856Z"
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        },
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        {
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            "username": "agent.username",
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            "agentId": "asdf89as6df8",
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            "msg": "message content from agent",
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            "ts": "2016-06-01T18:41:16.856Z"
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        }
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    ]
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}
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Here is an example of the JSON data sent on a Livechat offline message:
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{
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    "type": "LivechatOfflineMessage",
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    "sentAt": "2016-06-01T19:55:53.867Z",
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    "visitor": {
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        "name": "name from the form",
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        "email": "[email protected]"
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    },
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    "message": "message from the form"
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}
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The field Secret Token is sent to a header X-RocketChat-Livechat-Token so you can validate if the request became from Livechat.
If your endpoint returns a response status other than 200, Rocket.Chat will retry 10 times waiting 10 seconds between retries.

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