How to take a VoIP Call?

Incoming call

After you make yourself available to take calls, you start receiving calls, as shown below:
Incoming call

Call In Progress

Click the Accept button to accept the call. The ongoing call appears as shown below:
Call in progress
Please note that messages are not available on a phone call.
You can hold, un-hold, mute, and end calls.

Call Wrap-up

After the call is ended you can leave your notes in the wrap-up.
Call Wrap-up

Call Information

After the call is ended you can see information such as queue, last call, talk time, wait time, hold time, warp-up notes, and more in the call information panel.
Call Information Panel.