How to take a VoIP Call?
Incoming call
Incoming call
Call In Progress
Click the Accept button to accept the call. The ongoing call appears as shown below:
Call in progress
Please note that messages are not available on a phone call.
You can hold, un-hold, mute, and end calls.
Call Wrap-up
After the call is ended you can leave your notes in the wrap-up.
Call Wrap-up
Call Information
After the call is ended you can see information such as queue, last call, talk time, wait time, hold time, warp-up notes, and more in the call information panel.
Call Information Panel.
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