Omnichannel Video/Audio Call Configuration
You can either use Jitsi or WebRTC as your omnichannel audio/video call provider.
If you want to check how to use it, refer to agent's guide.

Jitsi

To configure Video/Audio Calls on your Rocket.Chat workspace using Jitsi:
  1. 1.
    Log in as an Admin and follow this guide to download and set up Jitsi.
  2. 2.
    To access this menu, navigate to Avatar Menu > Administration > Settings > Video Conference
  3. 3.
    Enable Jitsi by going to
  4. 4.
    Make Jitsi, your Omnichannel call provider by navigating to Administration > Settings > Omnichannel > Video and Audio Call > Call Provider
  5. 5.
    Select Jitsi

WebRTC

  1. 1.
    Make WebRTC, your Omnichannel call provider by navigating to Administration > Settings > Omnichannel > Video and Audio Call > Call Provider
  2. 2.
    Select WebRTC
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