Message Auditing Panel

It allows the authorized user to:
- Review messages between users in the Message Auditing Panel.
- Audit conversations in private rooms and discussions.
- Check details in the Auditing Log about the individuals who used the Message Auditing Panel.
Note that the auditor does not have to be a participant in the room to be able to read the messages.
To access the message auditing panel:
- 1.Click your user icon
- 2.Click Message Auditing
as shown below:

The message auditing panel will open up, as shown below:

To search for a specific message in a specific channel:
- 1.Type the message string that you could remember in the Message field.
- 2.Enter the from and to dates under Date to specify the period of time in which you think the message was sent. Or you can use a specific period from the drop-down next to Date.
- 3.Select the channels in the Channel dropdown, to narrow the details of your search.
- 4.Hit Apply.

To search for a specific message by a user:
- 1.Type the message string that you want to check (e.g. abusive language) in the Message field.
- 2.Enter the from and to dates under Date to specify the period of time in which you think the message was sent. Or you can use a specific period from the drop-down next to Date.
- 3.Enter username whose message you want to check in the Users field.
- 4.Hit Apply.
The conversations pops up, as shown below:
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To search for a specific message by a user:
- 1.Type the message string that you want to check in the Message field. (optional)
- 2.Enter the from and to dates under Date to specify the period of time. Or you can use a specific period from the drop-down next to Date.
- 3.Enter atleast two usernames whose private you want to check in the Users field.
- 4.Hit Apply.
The conversation pop up, as shown below:

Similary you can also audit an Omnichannel conversation.
To search for a specific omichannel conversation:
- 1.Type the message string that you want to check in the Message field.
- 2.Enter the from and to dates under Date to specify the period of time. Or you can use a specific period from the drop-down next to Date.
- 3.Enter the visitor's in Visitor field.
- 4.Enter the agent's name who served this conversation you are looking for in Agent field.
- 5.Hit Apply.
The conversation pops up, as shown below:
