Omnichannel Agent's Guides
As an Omnichannel agent, you can log in to your workspace using your username or email, and password. You can handle omnichannel or Livechat conversations.
To be an Omnichannel agent, you must have the Omnichannel Agent role. Contact your administrator if you need the role.
As an omnichannel agent, your home screen has Omnichannel navigation tab that has features for:
Omnichannel Agent Availability
To make yourself available to take up conversations:
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