Omnichannel Agent's Guides

Being an Omnichannel agent, you can log in to the server using your Id and password and land on the home screen, as shown below:
Being an omnichannel agent, you can handle omnichannel or Livechat conversations. To be an Omnichannel agent, you must have the Omnichannel Agent role.
As an omnichannel agent, your Home screen has additional functions for Omnichannel like below.
Omnichannel Agent's home pag
These icons are responsible for
1.​Opening Omnichannel Queue​
2.​Setting Omnichannel Agent's Availability​
3.​Opening up Omnichannel Contact Center​
Omnichannel Agent Availability
Omnichannel Agents need to set themselves available to be able to take up conversations. Availability can be set by toggling ON or OFF the Available icon.
Omnichannel Agent Availability status

Default Browser Settings

Omnichannel Chat

Last modified 5mo ago