Canned Responses

Canned responses allow you to save message snippets that you can call with shortcuts (preceded with !) to communicate quickly. They can be configured to work both in Omnichannel conversations or general messaging within your Rocket.Chat workspace.
Canned Responses Rocket.Chat Admin's Guide
As a Rocket.Chat workspace admin, you can enable and disable Canned Responses on your server.
Enable Rocket.Chat Canned Responses
To enable canned responses on your workspace,
Go to Administration > Workspace > Settings > Omnichannel > Canned Responses
Activate the toggle to enable and Save Changes
When Canned Responses is enabled, it'll be available to users with the corresponding *-canned-responses role.
To enable Canned Responses for the first time, Omnichannel needs to be enabled first.
Canned Responses can be used only in the normal workspace when Omnichannel is disabled.
Canned Responses Permissions
Under the Administration > Workspace > Permissions section, you can define which user roles should be able to view, create and delete the canned responses.
To save a new canned response for your workspace, visit Canned Responses Omnichannel Managers Guide.
See the guides below to learn more:
​Canned Responses Omnichannel Manager's Guide​
You can find the canned response agent guide here.​

Units

Canned Responses Omnichannel Manager's Guide

Last modified 29d ago